Orders
Finding your purchases, contacting a seller and settling a dispute.
Where to find my ordersWhy buyers and sellers don't look at the same screen.The states of an orderThe seven states, what each one allows, and who moves them.Receiving a digital product3 downloads, 5 days: what to know before you pay.Contacting a sellerReaching them, and what to ask.My order never arrivedWhat you can do, and from when we step in.The product doesn't match the descriptionGathering what shows the gap, and who to send it to.Requesting a refundWhat Friym can decide, and how to ask for it.
Updated on September 14, 2026
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