Where to find my orders
Why buyers and sellers don't look at the same screen.
An order puts two people in touch, and each of them needs different things. The buyer wants to know where what they paid for has got to. The seller wants to know what to deliver and what they'll take home. So Friym gives them two separate screens, fed by the same orders but laid out differently.
That's why there's no single "my orders" screen: the same words cover two opposite needs.
If you bought
Your purchases live in the settings, not in a shop — you don't need to be a seller to buy:
Profile tab → ⚙️ → "Profile and content" → "My purchases"
If you sold
Your sales live in your shop, because they're part of your trading activity:
Profile tab → ⚙️ → "My shop" → "Sales" tab
That tab doesn't exist until your shop is open and your identity verified. It isn't hidden: while there's no shop, there's nothing to put in it. See Can I sell on Friym?.
Both screens filter the same way: "All", "Paid", "Delivered", "Cancelled", "Refunded".
The same state doesn't carry the same word on each side
This is the misunderstanding that brings us the most messages from sellers, and it comes from something simple: a delivery happens in two steps.
When the seller declares they've delivered, they're saying what they did. Until the buyer confirms receipt, the order isn't finished for all that. So the two screens name that in-between with whichever word makes sense to whoever is reading:
| What the seller sees | What the buyer sees | What it means |
|---|---|---|
| "Delivered — awaiting buyer confirmation" | "To confirm" | The parcel or service has gone out. The order isn't closed |
The thing to take away: "Delivered" does not mean "the customer confirmed". A seller who reads "delivered" and wonders why they haven't been paid doesn't have a technical problem — their order is simply waiting on the other side, or on the automatic close after five days.
Your orders belong to the profile that placed them
Friym doesn't group your purchases at account level, but at the level of the profile you bought under. If you ordered from your page and you're looking from your personal profile, the screen will be empty — not because the order vanished, but because you're looking under a different identity.
Switch profile before concluding anything is lost. See Finding your way around.
What an order's detail shows
| Section | Contents |
|---|---|
| Status | The order number, the state, the date — and the automatic-close note if it applied |
| Product | Photo, name, quantity, price, frozen at the time of the order |
| Participants | Buyer and seller |
| Payment | Subtotal and total. Seller side only: gross amount, Friym commission, net amount |
| Where to ship | The address and Call the recipient — seller side, physical product |
| Digital file | The download, the quota and the expiry — buyer side |
Two things in that table are worth explaining.
Why the product is frozen. What you see on an order is a copy of the product as it was at the moment of purchase, not a reflection of the current listing. If the seller changes their price, photo or title the next day — or deletes the listing — your order doesn't move. That's what lets us say, a month later, exactly what you bought and at what price. Without it, your history would rewrite itself behind your back.
Why the buyer sees neither the commission nor the net. When you're buying, there's only one price that concerns you: the one you pay. What Friym keeps from the seller afterwards is between them. See The 5% commission.
The order number
It appears on the order's detail, and also on the payment result screen — in all three cases, success, pending and failure alike.
It's the one identifier that never moves. A product name can be edited, one date blurs into another, an amount repeats from one order to the next; the number points at one order and one only.
That's why it's the first thing we'll ask you for. With it, we land straight on your order; without it, we search. If you write to us, put it at the top of your message.
On a page run by a team
To see a page's orders, the owner has to have granted you the Manage orders permission.
If you can't find the entry, it isn't a fault: it isn't displayed at all when the permission is missing. We'd rather show nothing than have you tap a button that will refuse you. Ask the page owner for the permission — see Roles and permissions.
Updated on September 14, 2026
Was this article helpful?