How can we help you?
Friym is a social network where you can also sell, straight from your phone. This help center covers what we're asked most: creating and protecting your account, posting, messaging, opening a shop, following an order and getting paid through Mobile Money.
If you don't know where to start, the search box at the top of the page looks inside every article. Otherwise, the questions below are the ones that reach us most often.
Frequently asked
I can't find the menuThere isn't one: five tabs, and two buttons up top.I can't sign inFind your case, and what unblocks it.I never got their messageCheck the Requests tab — it's almost always there.My product doesn't show upIt was created as a draft. You have to publish it.Where's the button to withdraw my money?There isn't one — payouts leave on their own.My order never arrivedWhat you can do, depending on the order's state.My payment failedUnderstand and unblock a declined payment.Requesting a refundHow it works, and how long it takes.Someone signed in to my accountSee your connected devices and sign one out.Protect my accountWhat an authenticator app is, and how to turn it on.Can I sell on Friym?The five conditions for opening your shop.Report an account or a postFlag abuse to the Friym team.
Browse by topic
Getting startedCreate your account, find your way around the app and post for the first time.Account and profileYour details, your pages, and closing an account.Account securityProtect your account, keep your access, get it back.Create and postPost text, videos and images, and manage your comments.Messages and notificationsChat, block someone, tune your notifications.Selling on FriymOpen your shop, create products and track your earnings.PaymentsPayment methods, Mobile Money and payouts.OrdersFind your purchases, contact a seller and settle a dispute.Physical products and deliveryShipping, delivery confirmation and parcels that never arrive.Page teamHand a page to several people, without handing over your money.Moderation and penaltiesWhat's not allowed, how to report, how to appeal.Legal and privacyTerms of use, privacy and legal notices.
Most articles are only available in French for now
Friym is designed in French, and the help center follows. If an article opens in French, that's why — the English version is on its way.
Didn't find it?
Email us at support@friym.com. We answer everyone, seller or not.
So we can help you quickly, include:
- your
@username; - for an order or a payment, the order number — it takes us straight to your case;
- which screen is blocking you, and what it says exactly. A screenshot beats ten lines of explanation.