My payment failed
Telling a failure from a wait, and knowing what was charged.
The message on screen tells you which of three situations you're in. They don't call for the same reaction.
"Payment failed"
"The payment could not be processed. No amount has been debited."
That's a promise the product makes: nothing was taken. So there's nothing to refund, and nothing to claim.
You can redo the purchase from the product listing. The failed order stays as Cancelled or awaiting cancellation: see The states of an order.
"Payment pending"
"You'll get a notification as soon as the payment is confirmed."
This is not a failure. Friym has stopped waiting for your operator's answer, but the payment can still go through.
This is where people get charged twice
Redoing the purchase straight away risks a second payment for a first one that will eventually land. Wait for the notification.
"This number is not supported yet"
The number wasn't recognised. Check:
- the international format, with the country code;
- that the country and operator really are the ones for your line.
You don't pick the operator: it's worked out from the number.
The other refusals in the checkout flow
| Message | What to do |
|---|---|
| "A shipping address is required for this product." | The product is physical: the form opens, and the rest of what you typed is kept |
| "Enter your city." · "Add directions to find you." | An address field is missing |
| "An error occurred. Please try again." | Nothing specific to correct: try again |
If it keeps happening
If your operator charged you and no order appears
That's the one case that calls for writing to us. See I paid, I can't see my order.
Updated on September 14, 2026
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