Paying for a purchase
The flow, screen by screen, from the buy button to confirmation.
Everything is paid with Mobile Money. There's no card, no Friym balance, and no cash on delivery.
The flow
How many screens you see depends on the type of product: a physical product asks for an address, the others don't.
The delivery address (physical product only)
"Tell us where to deliver. The seller uses the phone number to reach you."
Recipient's name, phone number, "Neighbourhood, landmark, directions to find you", city, country.
The address can't be corrected after the order
No screen edits it afterwards. That's why a summary is forced on you just before paying.
The summary
"Payment details", "Price", "Total due". Read it again: it's the last screen before payment, and the only place where correcting something is still possible.
Your Mobile Money number
In international format, with the country code. You don't pick your operator: the country and operator are worked out on their own, from the number.
If it isn't recognised: "This number is not supported yet. Please check the country or operator." There's no dropdown to force a choice.
Confirmation, outside Friym
"Waiting for confirmation…" · "Confirm the payment on your phone via USSD or notification"
Approval happens in your operator's interface, not in Friym.
The three outcomes
| Outcome | Message | What it means |
|---|---|---|
| Payment confirmed! | "Your order has been received by the seller." | All good |
| Payment pending | "You'll get a notification as soon as the payment is confirmed." | The wait ran out — this is not a failure |
| Payment failed | "No amount has been debited." | Nothing was taken |
In all three cases, the order number is shown. Note it down.
After a few minutes, Friym stops waiting — it doesn't declare failure
The payment can still go through, and a notification will tell you. Showing "failed" at that moment would be untrue.
You can close the app while it's pending
The order lives at Friym, not on your screen. Closing the app cancels nothing and doesn't charge you twice: reopen the order to see where it stands.
What doesn't exist
- ⛔ A basket — one purchase equals one product.
- ⛔ Choosing quantity — the interface fixes it at 1.
- ⛔ Bank card, internal wallet, cash on delivery.
- ⛔ Promo codes.
Updated on September 14, 2026
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